Terms Of Use

TERMS OF USE
These Terms of Use (“Terms”) constitute a legally binding agreement between Katraj Dairy (Pune Zillha Sahakari Dudh Utpadak Sangh Limited.) (“Katraj Dairy”, “we”, “us”, or “our”) and the user (“you” or “your”) accessing or using www.katrajdairy.com (“Website”), which provides an online platform for purchasing Katraj Dairy’s products. By continuing to browse or use our Website, you acknowledge that you have read, understood, and agreed to these Terms.
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1. ACCEPTANCE OF TERMS

By accessing this Website or availing any of our services, you agree to be bound by these Terms and any other policies or notices published on the Website. If you do not agree to any clause herein, please discontinue using the Website immediately.
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2. ELIGIBILITY

You affirm that you are at least 18 years of age and competent to contract as per the Indian Contract Act, 1872. Individuals below 18 years may use this Website only under the supervision of a parent or legal guardian who agrees to these Terms on their behalf.
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3. ACCOUNT REGISTRATION AND RESPONSIBILITY

You may be required to create an account to access certain services. You are solely responsible for maintaining confidentiality of your login credentials and restricting unauthorized access. Any activity under your account shall be deemed authorized by you. Katraj Dairy reserves the right to suspend or terminate any account suspected of fraudulent or unlawful activity.
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4. PRODUCT INFORMATION AND AVAILABILITY

We endeavor to ensure that all products listed on the Website are described and displayed accurately. However, slight variations in packaging, color, or presentation may occur due to production or display differences. Product availability is subject to stock and operational constraints, and we reserve the right to modify or discontinue any item without prior notice.
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5. ORDERING, PAYMENT, AND CONFIRMATION

5.1 When you place an order through the Website, it constitutes an offer to purchase the selected products. The order shall be deemed accepted only after confirmation and dispatch notification from Katraj Dairy.

5.2 Payment for products must be made through authorized and secure payment gateways available on the Website. By submitting your payment information, you confirm that you are authorized to use the chosen payment method.

5.3 All prices are in INR and inclusive of applicable taxes unless stated otherwise. Shipping and delivery charges will be displayed at checkout.
For details on product delivery timelines, please refer to our [Shipping and Delivery Policy] (https://www.katrajdairy.com/shipping-and-delivery-policy).
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6. CANCELLATION, RETURNS, AND REFUNDS

6.1 Users may cancel an order before dispatch by contacting customer service at katrajmilk@gmail.com.

6.2 Once an order is shipped, cancellations will not be accepted. Refunds or replacements are processed only for damaged, spoiled, or incorrect items delivered.

6.3 For return and refund procedures, please refer to our [Return and Refund Policy](https://www.katrajdairy.com/return-and-refund-policy).
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7. PRIVACY AND DATA PROTECTION

Your use of this Website signifies your consent to our data practices as described in the [Privacy Policy] (https://www.katrajdairy.com/privacy-policy). Katraj Dairy implements standard security measures to protect personal data but does not guarantee absolute protection against unauthorized access.
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8. INTELLECTUAL PROPERTY RIGHTS

All website content, including text, product images, graphics, and trademarks, are the exclusive property of Katraj Dairy (Pune Zillha Sahakari Dudh Utpadak Sangh Limited.) and are protected under Indian intellectual property laws. Reproduction, distribution, or modification of any material without written permission is strictly prohibited.
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9. WEBSITE CONDUCT AND RESTRICTIONS

You agree not to use the Website for any unlawful purpose or in any way that could harm, disable, or impair its functionality. Activities such as data scraping, reverse engineering, or unauthorized advertising are strictly forbidden. Katraj Dairy reserves the right to restrict access for violations of these Terms.
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10. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

The Website and its content are provided “as is” and “as available.” We make no representations or warranties regarding uninterrupted access, accuracy, or reliability of the Website. To the maximum extent permitted by law, Katraj Dairy disclaims liability for indirect, incidental, or consequential damages arising from Website use, including loss of profits, data, or goodwill.
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11. THIRD-PARTY LINKS AND SERVICES

Our Website may include links to third-party platforms for payment or informational purposes. Such links are provided for convenience and do not signify endorsement. Katraj Dairy bears no responsibility for third-party websites, their content, or data handling practices.
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12. AMENDMENTS AND TERMINATION

Katraj Dairy reserves the right to revise, update, or terminate any portion of these Terms without prior notice. The updated Terms shall become effective immediately upon posting on the Website. Your continued use of the Website constitutes acceptance of any changes made.
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13. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed under the laws of India. Any disputes arising out of or related to the use of the Website shall be subject to the exclusive jurisdiction of the courts located at Pune, Maharashtra.
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14. CONTACT INFORMATION

For any questions, grievances, or clarifications regarding these Terms, please contact:
Customer Support Team Katraj Dairy (Pune Zillha Sahakari Dudh Utpadak Sangh Limited.)

Email: katrajmilk@gmail.com

Phone: +91-70309 07819

Registered Address: Katraj Dairy, Pune–Satara Road, Opp. Rajiv Gandhi Udyan, Katraj, Pune – 411046, Maharashtra, India