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GENERAL
Katraj Dairy (Pune Zillha Sahakari Dudh Utpadak Sangh Limited.), having its registered office at Katraj Dairy, Pune–Satara Road, Opp. Rajiv Gandhi Udyan, Katraj, Pune – 411046, Maharashtra, India, operates and manages www.katrajdairy.com, an e-commerce platform that enables users to purchase dairy and related products online (“Products”). This Return and Refund Policy (“Policy”) applies to all purchases made through the Website and governs the process for returns, cancellations, and refunds. By accessing and using our Website, you agree to the terms stated in this Policy.
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APPLICABILITY OF POLICY
This Policy applies exclusively to online orders placed through www.katrajdairy.com. It outlines the terms under which a customer may request a return, replacement, or refund. As our Products are primarily perishable, returns or refunds are permitted only under specific circumstances mentioned herein.
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ELIGIBILITY FOR RETURNS AND REPLACEMENTS
1. Returns are accepted only for Products that are damaged, spoiled, or incorrect upon delivery.
2. Customers must raise a complaint within 24 hours of receiving the order by emailing katrajmilk@gmail.com, providing clear photographs of the damaged or incorrect items.
3. Claims received beyond 24 hours of delivery will not be eligible for refund or replacement.
4. The Product must be in its original packaging and unused at the time of inspection.
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NON-RETURNABLE ITEMS
Due to their perishable nature, certain items including milk, curd, paneer, butter, ghee, shrikhand, and other temperature-sensitive dairy goods are not eligible for return once successfully delivered in good condition. Customers are advised to review product details carefully before placing an order.
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REFUND PROCESS
1. Refunds are initiated only after verification of the complaint and approval by Katraj Dairy’s quality assurance team.
2. Approved refunds are processed within 7–10 working days from confirmation.
3. Refunds will be credited to the original mode of payment used during the transaction.
4. Any delays in processing refunds may be due to payment gateway or bank processing timelines, which are beyond Katraj Dairy’s control.
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REPLACEMENTS
1. Where applicable, a replacement may be issued in lieu of a refund for defective or incorrect Products.
2. Replacements are subject to stock availability and quality checks.
3. If a suitable replacement is unavailable, the customer will receive a full refund as per the terms mentioned above.
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ORDER CANCELLATION
1. Orders may be canceled by the customer before dispatch by contacting our customer care at katrajmilk@gmail.com.
2. Once an order has been processed or dispatched, it cannot be canceled.
3. Katraj Dairy reserves the right to cancel any order in case of product unavailability, technical error, or logistical issues. Any amount charged will be refunded in such cases.
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FORCE MAJEURE
Katraj Dairy shall not be held responsible for any delay, cancellation, or failure to deliver arising from events beyond its control, including but not limited to natural disasters, transportation disruptions, strikes, or government restrictions.
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MODIFICATION OF POLICY
We reserve the right to amend or update this Return and Refund Policy at any time without prior notice. Revised policies will be published on the Website with the updated effective date. Continued use of the Website shall constitute acceptance of such revisions.
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CUSTOMER SUPPORT
For any queries, complaints, or clarifications regarding returns, cancellations, or refunds, please contact our customer support:
Email: katrajmilk@gmail.com
Phone: +91-70309 07819
Registered Office: Katraj Dairy, Pune–Satara Road, Opp. Rajiv Gandhi Udyan, Katraj, Pune – 411046, Maharashtra, India
Jurisdiction: Pune, Maharashtra